Backup Anytime

Ben Puzzuoli is the chief operating officer of ROBOBAK. The name ROBOBAK comes from Remote Office / Branch Office Backup. We got in touch with Ben after interviewing Brian R.Bondy of VisionWorks. We told Brian we were very interested in the  VisionWorks open file management system not simply as a component but as part of an overall functioning system used by a successful ISV. (Independent Software Vendor)

Brian didn’t have to think for long before making his nomination.

Bens’ company is that example. ROBOBAK goes beyond backup and provides datadedupe services to corporates and MSPs. Deduplication has taken off to put it mildly and Ben is predictably very busy these days. He has however very obligingly accepted our interview offer (I am sure the introduction helped) and over the course of the past few weeks it has come to fruition. So, enough from me, lets get on with the interview.

 

MH: Name

BP: Ben Puzzuoli 

 

MH: Company.

BP: ROBODRS LLC dba ROBOBAK 

 

MH: Position.

BP: Chief Operating Officer, COO 

 

MH: Marital status, family members.

BP: I got engaged on 7/7/7 and will get married to my fiancee Lauren on Sept 26, 2009.  We also have 3 lovelykids, Baya, Mini and China… they’re dogs :) 

 

MH: Education

BP: My entire pre-university career was done in French schools, so I am bilingual.  I then graduated with honors from the University of Windsor in Business Administration.  I am currently pursuing my master in business. 

 

MH: Past times / Hobbies

BP: I love hanging out with my dogs, my friends and I like knee boarding. I also love to read, go out to fancy dinners and spend time with my family. 

 

MH: What type of car do you drive?

BP: 2008 BMW 323I or a 2003 GM Alero…. the wife usually drives the BMW though :) 

 

MH: How long are you in the online backup business?

BP: We’ve been in the backup business since 2002 with a SMB product until we started developing ROBOBAK, an enterprise class backup system designed for Remote Office, Branch Offices (ROBOs) backups in 2004.  ROBODRS LLC, dba ROBOBAK was officially incorporated in 2006. 

 

MH: What are the distinguishing features of your company over the competition?

BP: The fact that we care.  All of our clients would tell you that we define world class support by providing it, no matter it be Saturday, Sunday or a holiday we’re there to help our clients!  Another big distinguishing factor will be that we actually listen.  Most of our new enhancements or features have come directly from our clients suggestions which are directly on the front lines, reselling our product.  It shows that we care about their feedback. 

 

MH: What are the achievements of which you are most proud?

BP: The achievement that i’m most proud was our ability to really make the ROBOBAK name known in our industry in such a short period of time.  ROBOBAK is the leader in remote office, branch office, agentless backup. 

 

MH: Where do you see the industry going?

BP: The offsite backup market is SIZZLING HOT! I see the market growing tremendously over the next 5 years. 

 

MH: What advice would you give to business people who have data backup concerns?

BP: I would suggest to the user, that they first fully understand their business backup needs before approaching ANY vendor.  At ROBOBAK we don’t just sell software but rather a solution.  We have staff in-house that have years of real world Disaster Recovery (DR) planning and implementation that are willing to customize a plan to fit your exact needs.  ROBOBAK is a true solution. 

 

MH: What advice would you give to I.T. companies considering offering online backup to their clients?

BP: I would say go for it one way or another.  If it’s by offering your own hosted solution or by simply reselling a service by an existing ROBOBAK MSP, there is definitely money to be made!  One important thing to note here, is that ROBOBAK offers MSPs a great way to build their own brand in the marketplace and that is with our intuitive Customization/Branding kit.  This kit allows the MSP to brand and customize the executive client as many times as they wish with their own logos, images and features allowing them to sell their own brand of offsite backup service.  To learn more about the customization kit or anything else, simply contact ROBOBAK at www.robobak.com.

 

MH: From where do you get your inspiration?

BP: I get my inspiration from my family.  My parents always provided me with everything I ever needed, so I want to accomplish the same for my family! 

 

MH: Where do you see yourself in five years time?

BP: Exactly the same place! 

Ed. - Thanks again Ben and thanks also to Brian R. Bondy for the introduction.

Any queries regarding the people interviewed and companies they represent should be made as per the contact details of those companies provided on their official website. Backupanytime is not a point of contact for interviewees.

Visitors, want to see more who’s who in data? Then watch next weeks who’s who in data.