TAS accounts password lockout. Solved.
Tuesday, November 4th, 2008TAS accounts password lockout. Solved
Did a disaster recovey for a client yesterday. All went fine bar one issue. After the restore was complete, all programs worked with the correct data in place bar TAS accounts software. The client was not able to log in to his TAS accounts pack with the user and password credentials he had always used.
We contacted TAS expecting this to be a time consuming issue and were pleasantly surprised.
If this happens you, you will need to have the following information when you contact TAS support.
TAS serial number and TAS system code. If you don’t have these they may be able to assist based on customer number and proof of I.D.
Our client had his serial number and system code so this ruled out having to fax a request on headed notepaper.
TAS support got us to run a utility which is embedded in the software so there was no need for any downloads. On entering the serial number and system code we were presented with a key code. This TAS key code allowed us to initialise some dd and .b files (under TAS instruction) which reset the passwords for the selected company. Additionally, the exercise only reset the passwords for the affected company so users of other companies were unaffected. The result was that all user accounts for the affected company were deleted and the original default supervisor account “SPV” for the affected TAS company was automatically put in place. The client could then access the company. We asked the client to check that the information was correct. It was. Next he just created the user accounts he wanted and changed the passwords.
Well done TAS. Solid support. Well engineered software.
You can contact TAS as per the following details.
TAS Software
3096 Lake Drive
Citywest Business Park
Dublin 24
Tel: (01) 6420820
Fax: (01) 6420871
Sales Freephone: 1800 222 123
LoCall 1890-946-881
For sales enquiries e-mail: sales@tassoftware.ie
For support enquiries email: support@tassoftware.ie
Remember to keep your software maintenance subscription in place. This issue was easily resolved with a TAS maintenance contract and possibly not resolvable at all without proper support in place.,
